Returns & Refunds Policy
At Naturelock Organics, we value your satisfaction and strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, we’re here to help.
Eligibility for Returns
Products must be unused, unopened, and in their original packaging.
Returns are accepted within 7 days of receiving your order.
Proof of purchase (e.g., receipt or order confirmation) is required for all returns.
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for returns:
Opened or used products.
Items damaged due to improper handling after delivery.
Return Process
Eligibility: We accept returns for both defective and non-defective products, provided the item is in its original, unused condition.
Return Window: Products must be returned within 7 days of receipt.
Method: Items can be returned at a designated drop-off location. Please contact our support team for details.
Restocking Fees: No additional cost for returns or exchanges
Refunds and Exchanges
Upon receiving the returned item, we will inspect it and notify you of the status of your refund or exchange.
Approved refunds will be processed within 7 business days via your original payment method.
Exchanges are available for defective or damaged items only. Please contact us immediately if you receive a damaged product.
We accept product exchanges for items in new condition within the same 7-day window.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us at support@naturelockorganics.com within 48 hours of receiving the order. We will provide a replacement or full refund, including shipping costs.
Contact
If you have any questions about our return policy or need assistance, feel free to reach out to us at support@naturelockorganics.com. We’re here to help!
By placing an order with us, you agree to our Return Policy. We reserve the right to update this policy at any time without prior notice.If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@naturelockorganics.com
